Refund and Return Policy
Your Satisfaction is Our Priority
At Solin Veenas, we want you to be completely satisfied with your purchase. If you are not happy with your order, our refund and return policy is designed to make the process easy and straightforward.
Return Policy
Eligibility for Returns:
- You may return most items within 30 days of receiving your order.
- Items must be in their original condition, unused, and in the original packaging with all tags attached.
- Certain items, such as [list any exceptions, e.g., personalized items, opened electronics], are not eligible for return.
How to Initiate a Return:
- Log into Your Account: Go to the “Orders” section.
- Select the Order: Find the order you wish to return and select the item(s).
- Request a Return: Click on the “Request Return” button and follow the prompts to generate a return authorization.
Return Shipping:
- You will be responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [specific amount] as we cannot guarantee that we will receive your returned item.
Refund Process
Refund Timeline:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days.
Partial Refunds:
- In certain situations, only partial refunds may be granted (if applicable):
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Any item not returned within the 30-day return period.
Exchanges
If you need to exchange an item for the same item or a different one, please follow the return process outlined above and place a new order for the desired item.
Questions or Concerns?
If you have any questions about our refund and return policy or need further assistance, please contact our customer support team:
- Email: support@solinveenas.com
Thank you for choosing Solin Veenas. We appreciate your business and strive to ensure your satisfaction!